Zinthu Zanu Zatha - Koma Muli ndi Ufulu

Choonadi Chankhanza

Ngati akaunti yanu ya Steam idabedwa ndikubedwa (zikopa za CS2/CSGO, zinthu za Dota 2, zosazolowereka za TF2, makhadi ogulitsa), Ndondomeko yovomerezeka ya Steam ndi: "Sitibwezeretsa zinthu zakuba."

  • ???? Steam ikukana kubwezeretsa zinthu - ngakhale ndi umboni wakuba
  • ???? Steam imakana kubwezera ndalama - ngakhale mutagula zinthu mwachindunji
  • ???? Obera amasunga zinthu zakuba - amawagulitsa, Steam imatenga 15% mtengo wamsika
  • ๐Ÿ’ฐ Steam PROFITS pakuba kwanu - chilichonse chabedwa chogulitsidwa = phindu la Vavu
  • โฐ Malire a nthawi: CHItanipo kanthu NTHAWI YOMWEYO - mukadikirira, zimakhala zovuta kuti achire

Koma izi sizikutanthauza kuti muyenera kuzivomereza. Limbanani ndi njira ZA MALAMULO.

Zikwizikwi Kuba Zinthu Zatsiku ndi Tsiku
$ 100-50K Mtengo Wotayika Wodziwika
Milandu Zofuna Kubweza

Maola 24 Oyamba - Nthawi Yochitira Zinthu Zofunika Kwambiri

NTHAWI NDI ZONSE. Chitani izi NTHAWI YOMWEYO:

โšก Mphindi 1-5: Tetezani Akaunti Yanu
  • Sinthani mawu achinsinsi MWAMODZI (ngati mukadali ndi mwayi)
  • Yambitsani chotsimikizira cha Steam Guard pafoni YANU
  • Lamulani zida zina zonse: Zikhazikiko โ†’ Sinthani Steam Guard โ†’ Lamulani zida zonse
  • Onani imelo ya zidziwitso za Steam - onani ma IP omwe adalowa
โšก Mphindi 5-15: Lembani Chilichonse
  • Fotokozerani zomwe mwalemba pano (KULEFT ndi chiyani)
  • Onani mbiri ya Msika wa Steam - jambulani malonda / malonda aposachedwa omwe simunapange
  • Mbiri ya malonda a skrini yomwe ikuwonetsa zinthu zomwe zatulutsidwa
  • Dziwani tsiku/nthawi yomwe mudataya mwayi
  • Dziwani kuti pafupifupi nthawi yomwe zinthu zidabedwa
  • Werengani mtengo wonse womwe watayika (gwiritsani ntchito Msika wa Steam, buff163, mitengo ya csgostash)
โšก Ola 1-2: Nenani ku Thandizo la Steam

Pitani ku: help.steampowered.com

  • Sankhani: "Akaunti yanga" โ†’ "Chitetezo cha Akaunti" โ†’ "Akaunti yanga idabedwa"
  • Perekani umboni ONSE: zowonera, masiku, mbiri yamalonda
  • Boma: "Ndikupempha kubweza akaunti NDI kubwezeredwa kwa zinthu pansi pa lamulo loteteza ogula"
  • Pezani nambala ya tikiti - mufunika izi kuti mukweze mwalamulo
โšก Ola 2-24: Malipoti Akunja
  • Lipoti lapolisi lakuba (zinthu zili ndi ndalama)
  • Lumikizanani ndi omwe amakulipirani (banki, PayPal, kirediti kadi)
  • Nenani ku IC3 (USA), Action Fraud (UK), kapena gulu lazaupandu wapaintaneti
  • Tumizani pa Steam Community (nthawi zina kukakamizidwa ndi anthu kumathandiza)
  • Lumikizanani ndi anzanu omwe mwina adalandira zinthu kuchokera kwa owononga

Zimene Thandizo la Steam Lingakuuzeni

Yankho lomwe likuyembekezeka: "Steam sibweza zinthu zomwe zidabedwa. Chigamulochi ndi chomaliza ndipo sichingachitike apilo."

OSAVOMEREZA IZI. Ili ndi POLICY, osati LAMULO. Malamulo awo samapondereza ufulu wanu walamulo ku malo omwe mwagula.

Komwe Munganene ndi Kukweza Ndalama

Osayima pa Steam Support. Nenani kwa akuluakulu ALIYENSE:

1

Thandizo la Steam (Chofunika Choyamba Chofunikira)

MUYENERA kulumikizana ndi Steam poyamba kuti mupange mapepala. Adzakukanani - zomwe zikuyembekezeredwa.

๐Ÿ“ง Momwe mungalumikizire:

ulalo: help.steampowered.com

Njira: Akaunti Yanga โ†’ Chitetezo cha Akaunti โ†’ Akaunti yanga idabedwa

Zoyenera Kunena:

"Akaunti yanga ya Steam idasokonezedwa pa [DATE]. Zinthu zamtengo wapatali $[AMOUNT] zinabedwa m'ndandanda yanga. Ndikupempha:

1. Kubwezeretsa akaunti yonse
2. Kubwezeretsa zinthu OR kubweza ndalama zofanana ndi mtengo wogula
3. Zipika zonse za mbiri yamalonda zomwe zikuwonetsa kusamutsidwa kosaloledwa

Ndili ndi umboni wa umwini ndi malisiti ogula. Pansi pa lamulo loteteza ogula, ndili ndi ufulu wopezanso katundu wanga. Tikiti #[NUMBER]"
2

Apolisi Akumaloko - Lipoti Lakuba

Zinthu zanu zili ndi mtengo wandalama = katundu. Kuba katundu = umbanda. Lembani lipoti la apolisi.

๐Ÿš” Momwe mungafayire:

  • Pitani ku polisi yapafupi kapena fayilo pa intaneti
  • Boma: "Kubera katundu wa digito" kapena "chinyengo pakompyuta"
  • Perekani: Mtengo wonse, masiku, nambala ya tikiti ya Steam Support
  • Tchulani: "Valve Corporation ikukana kuthandiza ngakhale pali umboni wa umwini"
  • Pezani nambala yamilandu/lipoti - phatikizani pazolumikizana zonse zamtsogolo

Chifukwa Chimene Izi Zimathandizira: Lipoti la apolisi = zolemba zovomerezeka. Gwiritsani ntchito nambala ya lipoti mukalumikizana ndi omwe amapereka malipiro komanso potsata malamulo.

3

Maulamuliro a Upandu Wapaintaneti

Nenani ku mayunitsi amtundu waupandu wapaintaneti - amatsata zochitika zazikuluzikulu zakuba.

๐ŸŒ Komwe Munganene:

  • ??????? USA: IC3 (Internet Crime Complaint Center) - ic3.gov
  • ???????? UK: Chinyengo - actionfraud.police.uk
  • ๐Ÿ‡ช๐Ÿ‡บ EU: Europol Cybercrime Center
  • ๐Ÿ‡ฆ๐Ÿ‡บ Australia: ACORN (Network yaku Australia ya Cybercrime Online Reporting Network)
  • ๐Ÿ‡จ๐Ÿ‡ฆ Canada: Canada Anti-Fraud Center
4

Mkangano Wopereka Malipiro

Ngati mudaGULA zinthu ndi kirediti kadi/PayPal, mutha kutsutsa zolipiritsa.

๐Ÿ’ณ Momwe mungakane:

  • Kiredi: Imbani foni kubanki yanu, pemphani kubwezeredwa kwa "katundu yemwe sanalandire" kapena "kuba kwa zinthu zolipiridwa"
  • PayPal: Tsegulani mkangano wa "Chinthu sichinalandire" kapena dandaulo
  • zofunika: Izi zitha kuletsa akaunti yanu ya Steam - gwiritsani ntchito ngati akaunti yatayika kale
  • Perekani: Kugula risiti, uthenga wokana Steam, nambala ya lipoti la apolisi
  • Malire a nthawi: Nthawi zambiri masiku 60-180 kuchokera kugula (onani ndondomeko ya khadi lanu)

chenjezo: Kubweza ngongole kumapangitsa kuti akaunti ya Steam iyimitsidwe. Chitani izi pokhapokha ngati mwatsekedwa kale kapena Steam ikukana kukuthandizani.

5

Mabungwe Oteteza Ogula

Fayilo madandaulo ndi oyang'anira boma - amathandizira kumanga mlandu wotsutsana ndi Valve.

๐Ÿ›๏ธ Komwe Mungadandaule:

  • ??????? USA: Madandaulo a FTC - reportfraud.ftc.gov
  • ??????? USA: Washington State Attorney General (kwawo kwa Valve)
  • ???????? UK: Citizens Advice Consumer Service
  • ๐Ÿ‡ช๐Ÿ‡บ EU: European Consumer Center
  • ๐Ÿ‡ฆ๐Ÿ‡บ Australia: ACCC (Australia Competition & Consumer Commission)
6

Pempho la Data la GDPR (Nzika za EU)

Limbikitsani Vavu kuti ipereke data YONSE yakuba - ndiye igwiritseni ntchito motsutsana nawo.

๐Ÿ“ง Momwe Mungapemphere:

Email: gdpr@valvesoftware.com

Mutu: GDPR Mutu Wofikira Pempho - Kuba Akaunti

"Pansi pa Article 15 ya GDPR, ndikupempha zambiri zanga zokhudzana ndi Akaunti ya Steam [USERNAME]:

- Mbiri yonse yamalonda kuyambira [TSIKU LA KUBA]
- Maadiresi a IP omwe adapeza akaunti panthawi yakuba
- Zolemba zonse zachitetezo zomwe zikuwonetsa mwayi wosaloledwa
- Zolemba zosinthira zinthu
- Mauthenga aliwonse okhudzana ndi lipoti lakuba [TICKET NUMBER]

Akaunti yanga idabedwa ndi zinthu zamtengo wa โ‚ฌ[AMOUNT]. Ndikufuna deta iyi kuti ndipezenso mwalamulo."

Kufuna Kubwezeredwa Ndalama Pogwiritsa Ntchito Malisiti Ogula

Ngati muli ndi ZOTHANDIZA zomwe zikuwonetsa ZINTHU ZOTHENGA ndi ndalama zenizeni - muli ndi chiwongola dzanja CHAMALAMULO choti mubwezedwe:

๐Ÿ“„

Kodi Chiphaso Chovomerezeka Ndi Chiyani?

  • โœ… Kugula kwa Steam Market - Onani Sitolo โ†’ Tsatanetsatane wa Akaunti โ†’ Zochita Zamsika
  • โœ… Steam Wallet akuwonjezera -Ndalama mudawonjezera kuti mugule zinthu
  • โœ… Malipoti apamsika a chipani chachitatu - CS.MONEY, Skinport, DMarket, Buff163, etc.
  • โœ… Zochita za PayPal - Pazinthu zogulidwa kudzera pa PayPal
  • โœ… Ndemanga za kirediti kadi - Kuwonetsa kugula ku Valve / Steam
  • โœ… Zolemba zamalonda za Crypto - Ngati mudagula zinthu ndi Bitcoin / ETH
@Alirezatalischioriginal

Maziko Azamalamulo Ofuna Kubweza Ndalama

Mkangano Wazamalamulo: Mukagula zinthu za digito, mumalowetsa CONTRACT ndi Valve. Mgwirizano wazinthu:

  • ๐Ÿ’ฐ Mumalipira ndalama โ†’ Vavu imapereka malo otetezedwa a zinthu
  • ๐Ÿ”’ Valve imalonjeza chitetezo cha "Steam Guard".
  • โš–๏ธ Ngati chitetezo cha Valve AKALE โ†’ aphwanya mgwirizano
  • ๐Ÿ’ต Mgwirizano ukaphwanyidwa โ†’ muli ndi ufulu wobwezeredwa kapena KUKHALA

Mfundo yawo ya "sitibwezeretsa zinthu" SIKUCHOKERA chiwongolero chakulephera kwachitetezo. Lamulo loteteza ogula m'maiko ambiri limaletsa makampani kupeลตa mangawa mwa kusindikiza.

๐Ÿ“ง

Refund Demand Letter Template

Tumizani izi ku Steam Support NDI padera ku: legal@valvesoftware.com

Mutu: FORMAL DEMAND FOR REFIND - Kuba Akaunti [Dzina la Akaunti Yanu]

Ku: Valve Corporation Legal department

Tsiku: [TSIKU LA LERO]
Akaunti ya Steam: [AKAUNTI YANU]
Tikiti Yothandizira: [TICKET NUMBER]
Lipoti la Apolisi: [REPORT NUMBER ngati itasungidwa]

ZOFUNIKA KWAMBIRI KWAMBIRI

Pa [DATE], akaunti yanga ya Steam idasokonekera chifukwa chakulephera kwachitetezo pamakina a Valve. Zinthu zamtengo wa $[AMOUNT] zabedwa m'zinthu zanga.

ZINTHU ZOBEDWA:
[Sankhani zinthu zamtengo wapatali, mwachitsanzo, "AWP Dragon Lore FN - $4,500" kapena "Total CS2 zikopa - $2,300"]

UMBONI WAKUGULA:
- Zophatikizidwa: Malisiti ogula a $[AMOUNT]
- Njira yolipirira: [Khadi langongole/PayPal/Steam Wallet]
- Madeti ogula: [TSIKU RANGE]

MFUNDO ZA MALAMULO:
1. Ndinalowa mgwirizano ndi Valve pogula zinthu
2. Vavu idalonjeza kusungirako zinthu zotetezedwa kudzera pa Steam Guard
3. Chitetezo cha valve chinalephera, zomwe zinachititsa kuti zinthu ziwonongeke
4. Kuphwanya mgwirizano kumandipatsa ufulu wobweza kapena kuwononga

Pansi pa [Consumer Rights Act 2015 (UK) / Consumer Protection Laws (USA) / ACL (Australia) / lamulo loyenera], ndili ndi ufulu:
- KUBWERETSA KWAMBIRI pamtengo wogula ($[AMOUNT])
- KAPENA kubwezeretsedwa kwa zinthu zaposachedwa
- PLUS kubweza nthawi ndi zovuta

FUNANI:
Ndikufuna kubwezeranso $[AMOUNT] ku [Njira Yolipira] mkati mwa masiku 14 kuchokera pa chidziwitsochi.

ZOTSATIRA ZOSATSATIRA:
Kukanika kutsatira kumabweretsa:
- Khothi lamilandu yaing'ono $[AMOUNT] + chindapusa cha khothi
- Dandaulo kwa [FTC/ICO/ACCC/ulamuliro woyenera]
- Madandaulo a GDPR (ngati EU) - kuphwanya malamulo kumalipira chindapusa cha โ‚ฌ20M
- Kuwululidwa pagulu pama media ochezera komanso masewera amasewera

Ndalemba kale:
- Lipoti la apolisi [NUMBER]
- Dandaulo lachitetezo cha ogula
- [Malipoti ena aliwonse]

Mfundo yanu ya "sitibwezeretsa zinthu" sikulowa m'malo mwa malamulo a mgwirizano ndi malamulo oteteza ogula.

Ndikuyembekeza kuyankha molembedwa mkati mwa masiku 7 kuvomereza izi.

Mwaulemu,
[DINA LANU LONSE]
[Adilesi YANU]
[Imelo YANU]
[PHONE YANU]

ZOWONJEZERA:
- Ma risiti ogula
- Umboni wa umwini wa akaunti
- Zolemba zakuba
- Lipoti la apolisi (ngati liperekedwa)

CHOFUNIKA KUDZIWA: Tumizani kudzera pa imelo NDI makalata ovomerezeka ngati n'kotheka. Sungani makope a chilichonse.

Kutengera Valve ku Khoti Lalikulu la Madandaulo

Chifukwa Chake Zopempha Zing'onozing'ono Zimagwira Ntchito

Bwalo lamilandu laling'ono LINAPANGIDWA pamilandu ngati iyi:

  • โœ… Palibe loya wofunikira - mumadziyimira nokha
  • โœ… Zolipiritsa zotsika - kawirikawiri $50-100
  • โœ… Fast kusamvana - masiku 30-90
  • โœ… Vavu nthawi zambiri samawoneka - mumapambana mwachisawawa
  • โœ… Oweruza achifundo - "kampani yayikulu idabera munthu payekha"
  • โœ… Katundu pa Valve - Ayenera kutsimikizira kuti mfundo zawo ndizovomerezeka (sichoncho)

Anthu angapo adasumira bwino Valve paziwongola dzanja zing'onozing'ono ndikubwezeredwa kwa WON kapena kukhazikika.

๐Ÿ“‹

Momwe Mungasungire Madandaulo Ang'onoang'ono motsutsana ndi Valve

  • Intambwe ya 1: Yang'anani malire anu ang'onoang'ono ($5,000-10,000 m'malo ambiri)
  • Intambwe ya 2: Werengerani zowonongeka zanu (mtengo wa chinthu + chindapusa cholembera + chipukuta misozi nthawi)
  • Intambwe ya 3: Fayilo yotsutsa: "Valve Corporation, 10400 NE 4th St, Bellevue, WA 98004, USA" KAPENA ofesi ya Valve yakomweko
  • Intambwe ya 4: Lembani zonena monga: "Kuphwanya mgwirizano, kuphwanya chitetezo cha ogula, kusintha kwa katundu"
  • Intambwe ya 5: Gwirizanitsani umboni wonse: ma risiti, maimelo akukana kwa Steam, lipoti la apolisi
  • Intambwe ya 6: Tumikirani Valve ndi mapepala a khothi (khothi lidzakuthandizani kuchita izi)
  • Intambwe ya 7: Khalani ndi umboni wosindikizidwa

MFUNDO: Oweruza ambiri amaweruza mokomera munthu aliyense motsutsana ndi bungwe pamilandu "yopanda chilungamo".

Chigamulo cha Kusamvana kwa Valve

Valve's ToS ikuphatikiza ndime ya "kukakamiza kukangana" kuyesa kuletsa milandu. Komabe:

  • Maulamuliro ambiri amawona kusagwirizana kokakamiza KUSAVUTA pamakontrakitala ogula
  • Lamulo la EU limaletsa kukakamiza ogula kukangana
  • Khoti la milandu yaying'ono nthawi zambiri silimakhudzidwa ndi zigamulo zotsutsana
  • Oweruza atha kugamula chigamulo chotsutsana mosazindikira (chopanda chilungamo)

Musalole kuti izi zikuwopsyezeni. Fayilo mulimonse - vuto loyipa kwambiri, makhothi amasamutsira kukangana (komwe muli ndi mikangano yofanana).

Chifukwa Chake Ndondomeko ya Steam ya "Kusabwezeretsa" Ndi YOSALOLERA

Mikangano Yalamulo Yotsutsana ndi Valve

1. NTCHITO ZA NTCHITO YOSAYENERA
"Titha kusunga ndalama zanu koma osayenera kuteteza zomwe mudagula" = mgwirizano wosamvera. Makhoti amakana izi padziko lonse lapansi.

2. KUKWERWA KWA CHITINDIKO CHOCHITIKA
Mukamalipira zinthu, pali chitsimikizo kuti Valve ipereka chitetezo chokwanira. Chitetezo chawo INALEPHERA.

3. KULEMERETSA POPANDA CHILUNGAMO
Phindu la mavavu kuchokera pakugulitsa zinthu zakuba (15% mtengo wamsika). AMAPINDULA mwandalama pokana kukuthandizani = kulemeretsa mopanda chilungamo.

4. KUGWIRITSA NTCHITO OTSATIRA
EU Consumer Rights Directive, UK Consumer Rights Act, malamulo a boma la US, Australian Consumer Law - zonse zimaletsa zinthu zopanda chilungamo zomwe zimasiya ogula alibe chochita.

5. KUSINTHA / KUBA PAKUPEZA
Vavu amadziwa komwe zinthu zakuba zidapita. Kukana kuwabwezera pamene ali ndi mphamvu = kutembenuka (kuba anthu).

Zimene Makhoti Aweruza

Milandu yam'mbuyomu motsutsana ndi Valve ndi makampani ofanana:

  • โœ… Khothi la ku France: Ndondomeko yobwezera ndalama za Valve idaphwanya malamulo ogula (2019)
  • โœ… Khothi la ku Australia: Valve yalipira $ 3M AUD chifukwa chosocheretsa ndondomeko zobwezera ndalama (2016)
  • โœ… Khothi la Germany: Zinthu za digito zili ndi mtengo wamtengo, ziyenera kutetezedwa (2013)
  • โœ… Zonena zazing'ono zingapo: Anthu adabweza ndalama pazovuta za akaunti

Vavu ilibe chitetezo. Amalephera kukhoti pafupipafupi.

Maupangiri Ogwirizana

๐Ÿ”“ Momwe Mungabwezeretsere Akaunti ya Steam
Umboni wathunthu wa chiwongolero cha umwini ndi umboni wonse walamulo kupitilira imelo
โš–๏ธ Momwe Mungachotsere Kuletsa Kugulitsa kwa Steam
Kupanikizika kwa GDPR, malipoti apolisi, chitsogozo cha khothi pazoletsa malonda
โš–๏ธ Ufulu Wazamalamulo Pambuyo Kuletsa Kuletsa kwa Steam
Kusanthula kwazamalamulo kwaufulu wanu Valve ikuchita motsutsana nanu
๐Ÿ“ˆ Steam Ban Statistics Hub
Zoletsa 70+ miliyoni zolembedwa - mvetsetsani kukula kwa machitidwe a Valve
๐Ÿšจ Database Yakuphwanya kwa Steam
13 kuphwanya kwakukulu - kuyika mwana pachiwopsezo, chinyengo, kupewa zilango

Musavomereze Kuba Ngati "Ndondomeko"

Malangizo Omaliza:

โœ… CHItanipo kanthu NTHAWI YOMWEYO - tsiku lililonse limapangitsa kuchira kukhala kovuta

โœ… Lembani zonse - zowonera, masiku, zikhalidwe, kulumikizana

โœ… Gwiritsani ntchito matchanelo ONSE - Chithandizo cha Steam, apolisi, olipira, mabungwe ogula, makhothi

โœ… Ngati muli ndi malisiti, FUNANI kubwezeredwa - mudalipira ndalama pazinthu zomwe Vavu idalephera kuteteza

โœ… Osavomereza "ndondomeko" ngati yankho - ndondomeko โ‰  lamulo

โœ… Khothi laling'ono limagwira ntchito - ganizirani mozama za kuba zamtengo wapatali

โœ… Simuli nokha - masauzande amavutika tsiku ndi tsiku, INU nokha mungathe kumenyana nawo

Zoyembekeza Zenizeni

Choonadi: Mwayi wopeza zinthu kuchokera ku Steam mwachindunji = 5-10%. Nthawi zambiri, Steam amakana.

Koma: Mwayi wopeza Bwezeretsani kudzera kukakamizidwa mwalamulo = 30-50% ngati muli ndi risiti ndikulimbikira.

Ndimenyerenji? Milandu iliyonse imawononga ndalama za Valve. Dandaulo lililonse kwa aboma limapanga njira yamapepala. Potsirizira pake, maboma adzachitapo kanthu. Kulimbana kwanu kumathandiza ALIYENSE.

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